Howden Business Excellence (HBE)

Howden Business Excellence (HBE) is our culture of continuous improvement with the purpose of creating sustainable value for our customers. HBE has our customers at the core, with their voice as the first element of the HBE model.

The best way to assess and identify areas to improve our service and solutions – is to ask our customers in a structured way. Feedback directly from our customers is critical and one of the ways we do this is through Net Promoter Score

High-quality

The studio takes every customer seriously, we don't need to talk to praise our excellence, hundreds of cases, witness our growth.

High efficiency

Communicate directly with designers and programmers! We like to enjoy speed and feel the wind and electricity, so we provide you with the best solution in 3-5 working days. We refuse to delay!

High credit

What customers are, what they think, what we need to do, these problems have been bothering us. But after several years of practice, it is easy to find a good customer relationship, that is sincerity!

 (NPS):

Identifies where improvements can be made across our products, processes and services

Following a recent interaction with Howden, our customer receive a satisfaction survey via email to rate your experience from 0 (not likely to recommend Howden) - 10 (highly likely to recommend Howden) and an option to provide further feedback

This feedback is reviewed and actioned by local teams feeding into our continuous improvement process as part of HBE.

By focusing on improving key business processes, through problem solving and direct feedback, we can enable improved performance for all our customers.